Privacy Policy

Welcome to Nea Casino. We protect your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. It also outlines your rights regarding your personal data and how you can exercise them.

By using Nea Casino, you accept this Privacy Policy. If you do not agree with the terms of this policy, do not use our services. We may update this policy periodically, and we encourage you to review it regularly to stay informed about our data practices.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, postal address, email address, phone number, and national identification details (e.g., passport or driving licence information) required for account verification and regulatory compliance.
• Financial Information: Details related to your deposits and withdrawals, such as payment card details (though we do not store full card numbers), bank account information, and transaction history.
• Account Information: Your username, password (encrypted), and other details associated with your Nea Casino account.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and location data.
• Usage Data: Details of your interactions with our website and services, such as pages visited, games played, time spent on certain sections, and search queries.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone call recordings.
• Publicly Available Information: Data from public sources or third-party databases, used for identity verification and fraud prevention.

We use the information we collect for several purposes, including:

• To Provide and Manage Our Services: This involves creating and managing your account, processing your transactions, and providing access to our games and features.
• For Security and Verification: We use your data to verify your identity, prevent fraud, money laundering, and other illegal activities, and maintain the integrity of our platform.
• To Comply with Legal and Regulatory Obligations: As a licensed online gambling operator, Nea Casino is subject to strict regulatory requirements, which mandate the collection and processing of certain data.
• To Improve Our Services: We analyze usage data to understand how our services are used, identify areas for improvement, and develop new features.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you need it.
• For Marketing and Promotional Purposes: With your consent, we may send you information about promotions, bonuses, and new games that might interest you. You can opt out of marketing communications at any time.
• For Responsible Gambling: To monitor player behavior and identify potential gambling problems, allowing us to offer support and implement self-exclusion measures.

We process your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., creating your account and providing gaming services).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Nea Casino is subject (e.g., anti-money laundering regulations, age verification, and reporting to regulatory authorities).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, network security, and improving our services).
• Consent: Where you have given your explicit consent for us to process your personal data for one or more specific purposes (e.g., for direct marketing communications). You have the right to withdraw your consent at any time.

We may share your personal data with the following categories of recipients:

• Third-Party Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Regulatory and Licensing Authorities: We share information with our licensing authority and other regulatory bodies as required by law to maintain our operating license and comply with industry regulations.
• Law Enforcement and Government Agencies: We may disclose your information if required by law, in response to a court order, or to cooperate with law enforcement investigations.
• Fraud Prevention and Anti-Money Laundering Agencies: To combat fraud and money laundering, we may share data with specialized agencies and databases.
• Affiliates and Business Partners: In some cases, we may share data with our affiliates or business partners for operational purposes, provided they adhere to similar privacy standards.
• Potential Acquirers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

We will never sell your personal data to third parties for their independent marketing purposes.

Nea Casino takes the security of your personal data seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel only, who are bound by strict confidentiality obligations.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly where processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframes required by law.

Nea Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and deliver personalized content and advertising.

• Essential Cookies: These cookies are necessary for the website to function correctly and enable core functionalities, such as account login and secure transactions.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources, helping us measure and improve site performance. They help us know which pages are most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, remembering your choices (e.g., language or region).
• Marketing/Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website and your ability to use our services.

We retain your personal data as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The duration of your active account with Nea Casino.
• Legal and regulatory obligations (e.g., anti-money laundering laws require us to retain certain transaction data for a specific period after account closure).
• The need to resolve disputes, enforce our agreements, and protect our legal rights.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored in, countries outside of your own jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your home country. When we transfer your data internationally, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognized transfer mechanisms.

Nea Casino services are not for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will immediately delete that information from our records. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of Nea Casino services after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• By Email: [email protected]
• Via Live Chat: Available 24/7 on our website
• By Post: Nea Casino, [Please contact support for our registered office address]

We address your concerns promptly and transparently.